Legal

Privacy Policy

Last Updated: March 25, 2026

1. Introduction

Premium Roses Wholesale ("we," "our," or "us") is a family-owned wholesale flower business located in Ontario, California. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect the following information when you place an order or contact us:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Order details and purchase history
  • Payment information (processed securely by Stripe — we never store your card details)
  • Communications you send us

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, and pages visited. This is standard website analytics data.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmation and delivery updates
  • Contact you regarding your order
  • Respond to your inquiries and customer service requests
  • Send promotional emails if you have opted in (you may opt out at any time)
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Payment Processing

All payments are processed securely by Stripe, Inc. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy is available at stripe.com/privacy. Stripe is PCI-DSS compliant.

5. Sharing Your Information

We may share your information only in the following circumstances:

  • Service providers: We use trusted third-party services including Stripe (payments) and Resend (email delivery). These providers only receive the information necessary to perform their services.
  • Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger or sale of the business, your information may be transferred as a business asset.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the personal data we have collected about you.
  • Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at the email address below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.

8. Cookies

Our website uses essential cookies necessary for the site to function, including shopping cart functionality. We use Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Premium Roses Wholesale
Ontario, California
Email: info@premiumroseswholesale.com